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Guiding principles
LUZERN HOTELS provides an efficient service hub for its members and acts as a competent communication partner vis-à-vis the outside world.
Customer focus
Its members are always the central focus!
LUZERN HOTELS recognises its members' needs, represents their interests in a committed manner and offers a range of professional services.
Management focus
LUZERN HOTELS is an efficient and lean organisation!
It adopts an entrepreneurial approach, presents itself competently on the market, and takes care to maintain a healthy financial structure.
Problem-solving focus
An active strategy is cultivated through innovation and communication!
LUZERN HOTELS is future-oriented, puts great effort into maintaining a network in the relevant market, and supports its partners and members with advice.
LUZERN HOTELS as a Partner
The LUZERN HOTELS association sees itself as a partner to its members, its market partners and the public, and acts in the corresponding manner. It promotes targeted cooperation and represents its members' interests in a fitting and transparent manner.
LUZERN HOTELS as a Pioneer
The LUZERN HOTELS association plays an active, pioneering role in the hotel trade and tourism in the city of Lucerne and the surrounding region, as well as in Switzerland as a whole. It creates a prominent identity for its members and ensures a high level of acceptance amongst its market partners.
LUZERN HOTELS as a Promoter
The LUZERN HOTELS association acts and sets an example. It thinks in strategic terms and initiates developments. It has visions and implements these. It provides the stimulus for projects and campaigns.
LUZERN HOTELS as a Platform
The LUZERN HOTELS association creates contacts and provides a point of contact. It acquires information and passes this on. It serves as a communication centre for its members, its market partners and the public. |
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